Shipping policy

QVWI Shipping Policy

Last Updated: [18/04/2024]

Introduction

QVWI is committed to providing our customers in South Africa with efficient delivery of our high-quality tech products. This shipping policy is designed to clarify our processes and ensure our customers' satisfaction, adhering strictly to the Consumer Protection Act (CPA) of South Africa and relevant e-commerce regulations.

Shipping Providers and Coverage

  • Partnerships: We partner with approved couriers for nationwide delivery, ensuring coverage across all provinces, including remote areas within South Africa.
  • Exclusions: Certain areas may not be serviceable by our couriers. These exclusions will be communicated during the checkout process.

Shipping Timelines and Processing

  • Order Processing: Orders are processed promptly within 1-2 business days.
  • Delivery Times: We offer Standard (3-5 business days) and Express (2-3 business days) shipping options. Please note these times are estimates and may vary based on courier performance.

Shipping Fees and Handling

  • Fee Structure: Shipping fees are detailed at checkout, varying by delivery method and destination. Promotions on shipping fees will be communicated clearly.
  • Packaging: We ensure all items are packaged with care to maintain integrity during transit.

Tracking and Delivery

  • Tracking Information: Customers will receive tracking details via email and SMS upon dispatch.
  • Delivery Issues: Should you experience any delivery issues, please contact Support@qvwi.com with your order details.

Returns, Refunds, and Exchanges

  • Return Policy: Items can be returned within 30 days in their original condition. For more information kindly refer to our Returns Policy.   
  • Return Process: For returns, please contact Support@qvwi.com for authorization and instructions.
  • Refunds and Exchanges: These are processed once returned items are received and inspected.

Customer Service and Queries

  • Contact Information: Reach out to Support@qvwi.com for inquiries related to shipping, returns, or products.
  • Service Hours: We are here to assist you from 9 AM to 5 PM, Monday through Friday.

Special Circumstances

  • Holiday Seasons: Delays may occur during peak periods. We will communicate expected timelines as needed.

Policy Updates

  • Review and Amendments: Our policy is reviewed regularly and updated to reflect changes in operations or regulatory requirements.

Legal Compliance and Disputes

  • Governing Laws: We adhere to the CPA and e-commerce regulations in South Africa.
  • Dispute Resolution: Contact support@qvwi.com for legal disputes. We aim for amicable resolutions in accordance with South African law.

Accessibility of Shipping Policy

This policy is available on our website, ensuring that our customers are well-informed at every stage of their purchase.